Answers for owners and tenants

Long term property management
What services do you offer?
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We offer a comprehensive range of property management services including tenant screening, rent collection, property maintenance, lease management, financial reporting, and more. Our goal is to handle all aspects of property management efficiently, allowing property owners to enjoy passive income without the hassle.

How do you screen tenants?
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We conduct thorough tenant screening processes which include background checks, credit checks, rental history verification, and employment verification. Our goal is to find reliable tenants who will treat your property with respect and pay rent on time.

What are your fees?
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Our fees vary depending on the services required.  Our standard management fees are 8%+gst.  We offer competitive rates and transparent pricing. Contact us for a personalised quote tailored to your specific needs.

How do I know how much rent I’ll get?
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Our property management team conducts thorough market analysis to determine the optimal rental price for your property. We take into account various factors including the property's location, size, amenities, current market trends, and comparable rental properties in the area.

How do you handle rent collection?
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We have streamlined rent collection processes in place to ensure timely payments from tenants. In the event of late payments, we follow strict procedures outlined in the lease agreement.

How often do you inspect properties?
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We conduct quarterly property inspections to ensure that everything is in order and to identify any maintenance issues before they escalate and to comply with insurance requirements.

How do you handle evictions?
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While our goal is to avoid evictions whenever possible through thorough tenant screening, we understand that sometimes it becomes necessary. In such cases, we follow all legal procedures and work with the tenancy tribunal to handle the process efficiently and in compliance with local laws.

Do you provide financial reporting?
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Yes, we provide detailed financial statements monthly.  These reports include income and expense statements, rent roll, maintenance expenses, and any other relevant financial information.

How do I switch to your property management services?
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Switching to our property management services is simple. Contact us to schedule a consultation, and we'll guide you through the transition process, including transferring leases, tenant information, and any existing maintenance contracts.

Do you manage properties in my area?
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We manage properties in Christchurch and Auckland. If you have a property outside of these areas, please contact us, and we'll let you know if we can accommodate your needs.

How do you deal with bonds?
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We look to lodge the maximum amount allowable under the Residential Tenancies Act 1986 for all bonds, which is 4 weeks' rent. We believe this is key to make certain the chosen tenant has a financial interest in ensuring they look after your property and furthermore, we believe this provides good security should anything go wrong during the tenancy. All bonds are lodged with the Department of Housing New Zealand within the legal timeframe.

How do you handle maintenance requests?
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We have a dedicated maintenance team available to handle maintenance requests promptly. Tenants can submit maintenance requests through our online portal or by contacting our office directly. We prioritise maintenance issues based on urgency to ensure timely resolution.

Short term property management
What services does Carebnb offer?
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Carebnb offers comprehensive short-term rental management services including furnishing, managing, and cleaning properties for property owners. Our goal is to maximise your rental income and minimise the hassle of managing your property.

How does Carebnb furnish my property?
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We offer professional interior design and furnishing services tailored to your property's style and target audience. Our team selects high-quality furniture, decor, and amenities to create a welcoming and comfortable space for your guests.

What does property management entail with Carebnb?
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Our property management services include listing your property on short-term rental platforms, handling guest inquiries and bookings, coordinating check-ins and check-outs, and providing fast response guest support. We also manage pricing, revenue optimization, and maintenance tasks to ensure your property runs smoothly.

How does Carebnb handle guest communication?
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We handle all guest communication from initial inquiries to post-stay follow-ups. Our dedicated support team is available around the clock to assist guests with any questions or issues they may have during their stay.

What measures does Carebnb take to ensure guest satisfaction?
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Carebnb prioritises guest satisfaction by providing exceptional service, maintaining high cleanliness standards, and promptly addressing any guest concerns or issues. We also collect feedback from guests to continuously improve our services.

How does Carebnb handle pricing and revenue optimization?
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Our team analyses market demand, seasonal trends and local events to adjust rates in real-time, maximising your rental income. We also offer strategic pricing recommendations based on our extensive experience in the short-term rental market.

Does Carebnb handle maintenance and repairs?
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Yes, Carebnb manages all maintenance and repairs necessary to keep your property in top condition. We have a network of trusted vendors and contractors who can promptly address any issues that arise.

What fees does Carebnb charge for its services?
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Our fees are very competitive within the industry, at 15% +gst on rental income.  Unlike other short term management companies we don’t charge linen hire fees each month, which is a huge saving.

How do I get started with Carebnb?
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Getting started with Carebnb is easy! Simply contact us to schedule a consultation, and we'll guide you through the onboarding process, including property assessment, contract review, and customisation of services to meet your specific needs.

Tenants
Who do I call for help with problems late at night or on the weekend?
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Our 0800 21 21 20 number will have someone available to help if required.

What is the process for renewing my lease?
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Our leasing team will reach out to you prior to the end of your lease term to discuss renewal options. If you wish to renew your lease, we'll provide you with the necessary paperwork and details regarding any changes to the lease terms or rent.

Am I allowed to make alterations or modifications to the property?
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Any alterations or modifications to the property must be approved in writing by the property owner or management company. This includes painting, add major fixtures, or making structural changes. Please consult with us before making any alterations to ensure it’s in line with the tenancy agreement or to see if you need the landlord's consent.

What should I do if I need to terminate my lease early?
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Early termination of your lease may incur penalties or fees as outlined in your lease agreement. Please contact our leasing team to discuss your situation and possible options for early termination.

How are bonds handled?
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All bonds are lodged with Tenancy Services within 23 days of receiving it.  This applies whether you send the bond in full or in instalments.

What are my responsibilities regarding lawn care and maintenance?
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Landlords and tenants are both responsible for keeping the property in good condition. Typically, tenants are responsible for basic lawn care such as mowing the lawn and watering plants, while major landscaping tasks are handled by the property owner or management company.

What are the policies regarding noise and disturbances?
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We expect all tenants to be considerate of their neighbours. Excessive noise or disturbances may result in warnings or lease violations, so please be mindful of noise levels, especially during quiet hours.

How do I provide notice before moving out?
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For Periodic Leases a tenant must give at least 28 days’ written notice to end the tenancy, unless the landlord agrees to a shorter time. This agreement should be in writing.

Fixed-term tenancies can only be changed if the landlord and all the tenants agree. Any agreement should be in writing and should include what’s been agreed to. Both the landlord and tenants should keep a copy of this.

Landlords must consider all requests from tenants to assign the tenancy and must not decline unreasonably.

Care Cleans
What cleaning services does Care Cleans offer?
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Care Cleans offers a wide range of cleaning services including short-term rental cleaning, end of tenancy cleaning, cleaning for self-managing landlords, residential cleaning, and commercial cleaning. Our goal is to provide thorough and reliable cleaning solutions tailored to your needs.

How does Care Cleans ensure quality in its cleaning services?
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At Care Cleans, we prioritise quality and attention to detail in every cleaning job we undertake. Our professional cleaners are trained to follow rigorous cleaning protocols and use industry-leading equipment and eco-friendly cleaning products to deliver exceptional results.

What does a short-term rental cleaning entail with Care Cleans?
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Our short-term rental cleaning service includes thorough cleaning of all living areas, bedrooms, bathrooms, and kitchens, as well as changing linens, restocking amenities, and ensuring that your property is guest-ready for the next check-in.

What is included in an end of tenancy clean with Care Cleans?
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Our end of tenancy cleaning service is designed to restore your property to pristine condition between tenancies. We perform a comprehensive cleaning of all surfaces, appliances, and fixtures, addressing any areas of concern to ensure that your property meets the highest standards of cleanliness.

How does Care Cleans cater to self-managing landlords?
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Care Cleans offers short term rental cleaning services for self-managing landlords. Whether you require regular cleans between guests or occasional deep cleaning, we can accommodate your requirements.

Does Care Cleans provide residential cleaning services?
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Yes, Care Cleans offers residential cleaning services for homeowners looking to maintain a clean and hygienic living environment. Our residential cleaning services can be scheduled on a weekly, bi-weekly, or monthly basis to suit your needs.

Does Care Cleans offer commercial cleaning services?
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Yes, Care Cleans provides commercial cleaning services for businesses of all sizes. Whether you need daily office cleaning, retail space cleaning, or specialised cleaning for healthcare facilities or educational institutions, we have the expertise and resources to deliver exceptional results.

What measures does Care Cleans take to ensure safety and security during cleaning?
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Care Cleans prioritises the safety and security of our clients' properties and belongings. Our professional cleaners are trained to handle sensitive information and valuables with care and discretion.

How does Care Cleans handle scheduling and booking?
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We use the cleaning app TURNO to schedule all short term rental cleans.  For other cleans an individual schedule is organised directly with our Clean Team Manager.

What are the rates for Care Cleans' cleaning services?
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Our rates for cleaning services vary depending on the type of service required, the size of the property or premises, and any additional customization or special requests. We offer competitive pricing and transparent billing with no hidden fees.

Still have questions?

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